Language Barriers Case: Resources

1. Office of Minority Health, Department of Health and Human Services . A patient centered guide to implementing language access services  in healthcare organizations.  Available at: http://www.omhrc.gov/Assets/pdf/Checked/HC-LSIG.pdf.  Accessed 09/19/07.
2. Kelly N. Telephone interpreting in health care settings: some commonly asked questions. ATA Chronicle. June 2007, pp 18-21.
3. Karliner L, Jacobs EA, Chen A , Mutha S. Do professional interpreters improve clinical care for patients with limited English proficiency? a systematic review of the literature. Health Services Res. April 2007;42(2):727-727-754.
4. Jacob EA, Shepard DS, Suaya JA et al. Overcoming language barriers in health care: costs and benefits of interpreter use. Am J Public Health. 2004;94:866-869.
5. Lee LJ, Batal HA, Maselli JH, Kutner JS. Effect of Spanish interpretation method on patient satisfaction in an urban walk-in clinic. J Gen Intern Med. 2002;17(8); 641–646.
6. Tocher TM, Larson E. Quality of diabetes care for non-English-speaking patients: a comparative study. West J Med., 1998;168(6): 504–511.