Language Barriers Case: References

1. Baker DW, Parker RM, Williams MV, et al. Use and effectiveness of interpreters in an emergency department. JAMA. 1996; 275:783-788.
2. Gadon ME, Balch G, Jacobs EA. Challenges to the care of newly emerging populations with limited English proficiency:  the perspectives of small group practitioners. J Gen Intern Med. In press.
3. Jacobs EA, Shepard DS, Suaya JA, et al.  Overcoming language barriers in health care: cost benefits of interpreter services. Am J Public Health.  2004;94 (15):866-869.
4.  Fox SA, Stein JA. The effect of physician-patient communication on mammography utilization by different ethnic groups. Medical Care. 1991;29(11): 1065-1082.
5. Flores G. The impact of medical interpreter services on the quality of health care: a systematic review. Medical Care Res Review. 2005;62(3); 255-299.
6. Institute of Medicine-Committee on Quality of Health Care in America. Executive summary; an agenda for crossing the chasm. In:  Committee on Quality of Health Care in America (Ed). Crossing the Quality Chasm. 5th ed. Washington, DC: National Academy Press; 2004; 5-6.
7. Morales L S, Cunningham WE, Brown J , Liu H, Hays RD. Are Latinos less satisfied with communication by health care providers? J Gen Intern Med. 1999;14(7): 1525-1497. 
8. National Council of Interpreters in Health Care.  National Standards of Practice for Interpreters in Health Care; September 2005. Available at: http://www.ncihc.org/sop.php.  Accessed 09/19/07.