American Medical Association CME: Strategies to Improve Communication with Latino / Hispanic Patients

Program Contents

Introduction
Latino Patient Overview

Module 1
Cultural Competence Case

Module 2
Language Case

Module 3
Health Literacy Case

Summary

Certification

Communication Strategy Modules
It is estimated that it will take one hour to complete this activity.
Release date, December 2007. Expiration date, December 2009.

Objectives

Improve physician communication with Latino patients
Recognize the rate of growth of the Latino patient population in new areas of the United States and the potential impact of this growth on physicians’ practices
Identify appropriate medical interpretation modalities in the care of patients with limited English proficiency based on the clinical circumstance
Inform physicians of strategies needed to communicate effectively with patients who may have cultural linguistic barriers
Recognize the universality of cross cultural communication skills for enhancing the quality of care for any patient population

Accreditation
The American Medical Association is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.

The American Medical Association designates this educational activity for a maximum of 1 AMA PRA Category 1 Credit™. Physicians should only claim credit commensurate with the extent of their participation in the activity.

Acknowledgments
The following individuals served as the planning committee and principal faculty for this activity:

J. Emilio Carrillo, MD, MPH – President and Chief Medical Officer of New York-Presbyterian Health Plan, Vice President of Community Health Development at New York-Presbyterian Hospital, Associate Professor of clinical public health and medicine at Weill Medical College of Cornell University

Alicia Fernandez, MD – Associate Professor of Clinical Medicine, San Francisco General Hospital, Division of General Internal Medicine

Glenn Flores, MD, FAAP – University of Texas Southwestern Medical Center, Professor of Pediatrics and Public Health, Director of the Division of General Pediatrics, the Judith and Charles Ginsburg Chair in Pediatrics, and the Director of the Academic General Pediatrics Fellowship at UT Southwestern and Children's Medical Center Dallas

Elena Fuentes-Afflick, MD, MPH – University of California, San Francisco, Professor of Pediatrics, Epidemiology and Biostatistics

Margaret Gadon, MD, MPH – Tigray Regional Director, Ethiopian Hospital Management Initiative

Martha A. Medrano, MD, MPH – Clinical Associate Professor of Pediatrics and Assistant Professor of Psychiatry and Family Practice at University of Texas Health Science Center at San Antonio

Fernando Mendoza, MD – Professor of Pediatrics at the School of Medicine and Chief of General Pediatrics at Lucile Pakard Children’s Hospital

Maria Soto-Greene, MD – Professor and Vice Dean at New Jersey Medical School and Director of the Hispanic Center of Excellence

Disclosures

Disclosure Policy
In order to assure the highest quality of certified CME programming, and to comply with the ACCME Standards for Commercial Support, the AMA requires that all faculty, planning committee and AMA CME Program Committee members disclose relevant financial relationships with any commercial or proprietary entity producing health care goods or services relevant to the content being planned or presented. The following disclosures are provided:

Planning committee / principal faculty: Nothing to disclose
AMA CME Program Committee: Nothing to disclose

The development and distribution of this activity was made possible by an unrestricted educational grant from Pfizer.

Hardware and Software Requirements
For this CME program your computer should be Windows 98, Windows NT or Windows 2000 compatible. Internet Explorer 6.0 or Netscape 4.7 (or higher) and Macromedia Flash 9.0 (or higher) are also required. If you are using a modem to connect to the Internet, you will need a modem speed of at least 56K. Macromedia’s Flash Player is required to complete the self-assessment and print your certificate, and it is available free at www.macromedia.com. As you will be printing your CME certificate online, your computer must be connected to a printer.

Contact for this CME Activity

Vickie Grosso – Staff Assistant, American Medical Association
515 North State Street, Chicago, IL 60654
Phone: 312/464-4574
Fax: 312/464-4111
Email: Vicki.Grosso@ama-assn.org

Last updated: March 2009
Content provided by: Medicine and Public Health